Job Description

Location: Upper Newtownards Rd

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented reception team at the beautiful four-star Stormont Hotel Belfast.

Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.

Typical hours are from 11pm-7am.

The salary for this full time position is £22,568 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development. Further details about our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About You

We would love you to have some similar previous experience, but this is not essential as our team will provide you with full training.

About The Role

To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.

To serve and assist guests for the duration of the night.
To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
To ensure you handle, store and deliver guest luggage to the appropriate destination.
To ensure that customer areas are maintained in a clean and tidy manner in accordance with Hastings standards.
To receive payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To maintain the security of stock areas at all times, immediately reporting any breaches.
To comply with all health, safety, hygiene and licensing policies and procedures.
To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the management team.
To ensure all guest enquires are handled efficiently and effectively.
Any other duties as required by management.

Skills Needed

Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Desired Criteria

Educated to GCSE Standard or the equivalent including English and Mathematics
A full, clean driving licence
Previous experience of night work

Required Criteria

A right to work within the United Kingdom
Work well under pressure and be a team player
Good attention to detail
Customer care experience
Excellent communication skills
A professional appearance

Closing DateSunday 1st June, 2025

Contract Typefulltime

Salary£22,568.00 Yearly

Hastings Hotels, Northern Ireland

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