Despatch Clerk

AG Paving and Building Products • Full-time • Fivemiletown, GB • 2w ago

Job Description

Location: AG Paving and Building Products Ltd, 127 Creevehill Road

Job Title: Despatch Clerk

Reports to: Transport & Procurement Manager

Location: Fivemiletown

Core Hours of Work: Normal opening hours which must be covered are as follows:

8:00am – 5:00pm Monday – Friday

MAIN PURPOSE OF THE JOB

In this customer focused role the successful applicant will liaise with customers, despatch, sales and operations personnel to ensure efficient despatch of goods to customers.

Company Values And Culture

At AG, we are committed to fostering a positive and inclusive workplace culture that reflects our core values of integrity, sustainability, customer care, wellbeing, and innovation. Our mission is to be the preferred supplier of innovative hard landscaping and building products which create a sustainable built environment. We believe in continuous improvement and encourage our employees to take initiative and drive positive change. Our work environment is built on mutual respect, support, and the shared goal of delivering superior quality products. We value the contribution of each team member and strive to ensure that everyone goes home safe every day, feels valued, and is empowered to grow and succeed within the company.

About The Role

MAIN DUTIES AND RESPONSIBILITIES

Act as an advocate for AG’s culture and values, demonstrating integrity, sustainability, customer care, wellbeing, and innovation in all work and interactions with colleagues.
Maintain professionalism and high standards when dealing with customers, suppliers, and staff.
Adhere to all Company Health and Safety policies, wearing the correct PPE while working in the plant and yard, and taking responsibility for personal safety and that of colleagues.
Liaise with customers, ensuring a helpful and courteous approach at all times while maintaining professionalism.
Handle and escalate customer complaints efficiently to the appropriate manager.
Ensure all despatch duties are carried out efficiently, adhering strictly to company procedures.
Schedule deliveries to maximise load efficiency and ensure deliveries align with customer schedules.
Coordinate customer deliveries with the relevant internal teams, including Sales and Operations.
Ensure despatch offices are kept tidy and secure.
Carry out all despatch administration duties, including raising purchase order numbers for suppliers, matching and approving invoices, and maintaining accurate records.
Monitor the return of Proof of Deliveries (PODs) from subcontractors, ensuring all discrepancies are resolved and documents are filed accordingly.
Assist with processing drivers’ daily worksheets, monitoring hours, tonnages, and reports for management purposes.
Manage fleet maintenance schedules, booking inspections and services, and ensuring transport compliance through internal auditing systems (Engage).
Ensure adherence to despatch processes and assist in implementing new procedures.
Liaise with Finance and Accounts departments to resolve invoice and POD queries.
Work closely with Production and Supply Chain to control the movement of finished goods, stock transfers, and ensuring smooth operations across sites.
Ensure load checks are completed, including photographing loads prior to despatch through AX ERP.
Monitor and report on driver wage discrepancies by checking Pay by Load (PBL) systems and PODs.
Proactively seek service improvement opportunities and highlight potential areas for development within Despatch.
Assist management with complaint resolution and any other duties as required.
Provide cover as a Despatch Clerk for other AG sites when required.
Liaise with external hauliers regarding delivery bookings and handle any related issues.
Assist with general filing, controlling PODs, transfer notes, pick lists, returns, banking and ensuring documentation accuracy.
Interact with staff and management in a professional and pleasant manner, contributing positively to the team environment.

Carry out additional tasks as required by management within your skills and capabilities

The above list is not exhaustive but provides a broad range of key duties and responsibilities of post.

Skills Needed

Servicing, Technology

About The Company

Established 60 years ago as Acheson & Glover Limited, and now known as AG, the company is a renowned and respected designer, developer, manufacturer and distributor of best in class walling, paving and facing brick for the commercial and domestic markets across the UK and Ireland. In Britain our products are sold through Builders Merchants, whilst in Northern Ireland and the Republic of Ireland we sell through our own wholly-owned outlets as well as a number of other carefully chosen retail partners and Builders Merchants.

Company Culture

Since our establishment more than 60 years ago as Acheson & Glover Limited, we have sought to provide opportunities for our team to build careers – rather than just hold down a job. Our people matter to us. We care about their wellbeing (their Health and Safety) and we want to see them become the very best they can be. We are delighted that many of our employees have been with us for considerable periods and, as a result of their commitment and our support, many have moved through the ranks to management level and beyond.

Desired Criteria